Return Policy
Thank you for shopping with us! We want you to love your purchase, but if for any reason you are not completely satisfied, we offer the following return policy:
1. Return Window:
You have 3 days from the date of delivery to return your t-shirt(s) for a full refund or exchange.
The item must be unused, unwashed, and in its original condition with all tags attached.
2. Non-Returnable Items:
Customized or personalized t-shirts are non-returnable unless they are defective or damaged upon arrival.
Record unboxing video of a product, product return only in case of damage or another product replaced by mistake.
3. How to Return:
To start the return process, please contact us at oversizedculture@gmail.com.
providing your order number and reason for return.
We will guide you through the process and provide a return label if applicable.
4. Refunds and Exchanges:
Once your return is received and inspected, we will notify you via email. If your return is approved, we will issue a refund to your original payment method within 12Hours.
For exchanges, please specify the size or color you want to exchange your item for.
5. Return Shipping:
Return shipping costs are the responsibility of the customer, unless the item was defective or we made an error with your order.
We recommend using a trackable shipping service for returns as we cannot guarantee receipt of your returned item.
6. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 3 days of receiving your order with photos of the defect. We will send you a replacement or issue a full refund.
7. Questions?
If you have any questions regarding our return policy or need assistance, feel free to reach out to our customer service team at "oversizedculture@gmail.com."